The evolution and increased adoption of electronic healthcare information has resulted in ongoing tension between privacy and accessibility, both for customers and healthcare organizations.

Patients rely on healthcare call centers for their most complicated issues and with requirements to protect PII and health records, healthcare providers must balance compliance, patient experience and their own level of business risk. In this session, experts from Pindrop will share how its healthcare customers are reducing fraud, protecting patient data, improving patient experience and lowering operational costs.