The water and sanitation sector faces unique challenges in implementing comprehensive IT/OT security programs that span across diverse operational environments. Organizations must balance robust technical controls with effective human-centered approaches, including management communication, employee training and cross-industry collaboration. As regulatory frameworks such as ISO 27001 become increasingly important, utilities need integrated security strategies that address both technological and organizational aspects while maintaining operational efficiency in critical infrastructure protection.

This session, led by Sergio Trindade, CISO of Águas do Tejo Atlântico, will cover:

• Building effective IT/OT security programs tailored to water utilities
• Strengthening security through HR training and simulation exercises
• Developing clear communication channels with top management