As cyberthreats grow in scale and complexity, traditional incident response models fall short in addressing the real-world impact of cybersecurity crises. In this session, Ivan Monforte Fugarolas, Head of Communication, Ecosystem and Cyber Security Culture, Cybersecurity Agency of Catalonia, will share a transformative approach to managing cyber incidents by integrating communication, context and human intelligence into the core of national response strategies.

Drawing from real-life experience with a crippling ransomware attack on one of Catalonia’s largest hospitals, Fugarolas outlines how his team reframed the incident as a public crisis rather than a technical event. He explores the importance of early communication involvement, narrative control, and contextual analysis in crisis response.

You will gain insight into building a 360-degree governance model that aligns technical, reputational and institutional responses for stronger resilience and public trust.