As digital transformation evolves from strategy to execution, generative AI and enterprise AI are emerging as powerful tools to simplify operations, accelerate decision-making and reimagine customer experiences. But how do organizations move beyond hype and translate these technologies into real outcomes?

In insurance, where servicing dominates customer interaction and penetration remains critically low, the challenge isn't just deploying AI - it's using it to craft future organizational strategy while serving diverse populations from urban professionals to rural communities.

The session, led by Sachin Dutta, COO at Canara HSBC Life Insurance, will cover:

• Moving beyond point-in-time AI solutions toward strategy-crafting capabilities that predict customer behavior and product needs;
• Leveraging data fabric and personalization engines to solve market penetration challenges;
• Scaling customer experience improvements from Net Promoter Score insights to rural market expansion.