Digital transformation succeeds when technology serves clear business imperatives rather than operating in isolation. For consumer lifestyle companies managing diverse product portfolios, the challenge lies in orchestrating seamless customer experiences while maintaining operational excellence across complex supply chains and multi-brand touchpoints.

True digital maturity emerges from foundational discipline - data codification, supply chain traceability, and customer-centric design thinking. Organizations that follow two core principles consistently outperform: follow the customer and follow the data. When these disciplines align with visible leadership commitment, innovation flourishes naturally from store teams to enterprise systems.

This session, led by Krishnan Venkateswaran, chief digital and information officer at Titan, will cover:

• Building resilience through supply chain discipline and data codification;
• Orchestrating omnichannel experiences across diverse product lines;
• Embedding customer obsession and innovation into enterprise culture.